Leelen Privacy Policy
Our privacy policy was updated on October 8, 2023 .
Introduction
Xiamen Leelen Technology Co., Ltd. (hereinafter referred to as " Leelen" or "we") attaches great importance to your privacy. Leelen Home is a platform that we provide you with the control and management of smart devices.
We take your privacy very seriously. This privacy policy is the privacy statement and commitment made by Leelen Home and is an important part of the "Leelen Privacy Policy".
This Privacy Policy has been developed with your needs in mind, and it is important that you fully understand our personal information collection and use practices, while ensuring that you have ultimate control over the personal information you provide to us. This privacy policy sets out how we collect, use, disclose, process and store the information you provide to us when you use our Leelen Home. "Personal information" under this Privacy Policy refers to data that can identify a specific individual either by itself or by association with other information. We will use this information strictly in accordance with this Privacy Policy.
Ultimately, we want to bring the best experience to our users. If you have any questions about the personal information handling practices described in this Privacy Policy, please contact us by visiting so that we can address your special needs. We'd love to hear your feedback.
1. What information we collect and how we use it
1.1 Situations requiring your authorization for us to collect and use your personal information
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable relevant laws, regulations and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your questions. These features include:
(1) Smart device connection
We provide Leelen's services so that you can securely connect and manage smart devices. When you connect a smart device, we may collect your login account information, mobile phone related information, IP address, smart device related information, and information related to your Leelen account and smart device. This information will be used to provide you with smart device quick connection, connection, discovery of nearby devices and device management functions. The above information is detailed below:
Login account information: Leelen Home account number, nickname, avatar information.
Mobile phone related information: hardware device identification (IMSI, IMEI, MEID, device hardware serial number, SIM card identification, OAID, Mac address, Android ID), mobile phone model, system version information, system language, country or region set by the mobile phone, App store version number, mobile phone screen size and resolution, CPU and display device related information.
Information collected during the process of connecting smart devices: Based on the type of smart device you need to connect, we may collect,
Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID.
Smart devices connected via Wi-Fi after establishing a local connection via Bluetooth: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device Bluetooth Mac address.
Smart devices connected via Bluetooth: device Bluetooth Mac address, device ID.
Smart devices connected via Zig-bee: device Mac address, device ID.
(2) Community function
When you choose to use the Community function, we may collect your community name and community location information to distinguish different communities when there are multiple communities. If you use the Opening Door with QR Code, Remote Door Opening, Community Monitoring (including Intercom function), and Visitor Reservation functions included in the Community function, the corresponding information will be recorded for the administrator user to view, but it will not be used by Lilin for other purposes. for any purpose . The specific performances of these records are:
Opening Door with QR Code: Access control records will be stored, including the person's name, access control identification method, and entry/exit status.
Remote Door Opening: Access control records will be stored, including the person's name, access control identification method, and entry/exit status.
Community Monitoring: When using the monitoring function, the real-time audio and video of the monitoring device will be called for users to view. If the Intercom through Access Control function is used, the audio and video content of the Intercom, the time of the intercom, and the answering status will be recorded.
Visitor Reservation: The address, name and time of the visitor's visit will be recorded.
(3) Family management
You can create your own Family and invite family members to the Family. You can add administrator rights to family members to manage family devices. In order to implement this function, we may collect your account ID , email , and avatar information, and the account ID, email , and avatar information of invited family members to display member information in the family member list.
(4) Application and firmware update
In order to enable you to continue to enjoy the latest Leelen Home services, when you check the application and device update status within the application, we may use the Leelen Home application version information and mobile phone model to provide you with Leelen Home application update. Serve. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the update function of your smart devices to ensure that you can use the latest version of the service (including firmware version).
(5) Intelligent scene (intelligent linkage of equipment)
We support you to set certain rules to achieve linkage functions between smart devices under specific conditions. When you set up and use a smart scene, we may collect your rule settings for the smart scene, the work and rest time you set, and the device status you specify, so as to execute the device's functions according to the execution commands you specify, such as, the light turns on when the sensor detects someone passing by. Please rest assured that this feature requires you to actively set rules and then turn it on, and can be turned off.
(6) Face recognition management
If you have connected a specific product that supports facial recognition, fingerprint recognition and other biometric information functions through the Leelen Home platform (such as T01 Pro Wi-Fi door lock), you can operate the device through the Leelen Home platform to add biometric information such as face or fingerprint to obtain a richer smart device experience. When you use such functions, we may collect personal data such as your face, fingerprints, and passwords that you actively upload for identification. Your personal data will not be used for any purpose other than realizing device functions. If you have any questions about this, you can modify or delete the biometric information or personal password you uploaded through the Leelen Home platform.
(7) Security equipment recording video
If you connect a door lock device with a camera through the Leelen Home platform, in order to maintain the security of your residence, after you add the device and choose to turn on this function, the device will automatically record a video when it recognizes that someone is staying, and the video will It is encrypted and uploaded to the cloud and stored for no more than 7 days , only for you to view playback. Please rest assured that your video data will not be used for any other purpose. You can control the switch of video recording in "Smart Home - Security - Door Lock - Door Lock Settings - Park Detection" in the application.
1.2 Leelen Home permission call instructions
the following device permissions may be triggered when you use Leelen Home . In order to allow you to better manage your information, we will inform you of the purpose of using the permission when applying for permission during the product use process, as well as the possible impact on your use of the service if you do not turn on the permission. Please read it carefully. Before using specific functions, you can choose whether to authorize the following permissions.
The following are the details of related functions and calling permissions, listed for your reference:
(1) Reading and writing device storage permissions (Android version): used to read and write photos and files on the device in functions such as QR code scanning.
(2) Geolocation permission (Android, iOS version): used to provide smart device automation, the function of obtaining WLAN and Bluetooth lists when the device is quickly connected, and discovering nearby devices. it is also used to obtain the geographical location when using community and family management functions.
(3) Camera permissions (Android, iOS versions): used to scan QR codes for device installation, account login and other functions.
(4) Recording permission (Android, iOS version): When the user binds smart door locks and other devices to Leelen Home, it is used for functions such as video intercom and voice command pickup.
(5) Read phone permission (Android version): used to generate the device identifier of the phone locally on the client.
(6) Turn on WLAN permission (Android, iOS version): When used to quickly connect a device, connect to the WIFI sent by the device for device communication.
(7) Turn on Bluetooth permissions (Android, iOS versions): When used to quickly connect devices, connect the Bluetooth signal emitted by the device for device communication. for smart devices connected through Bluetooth, Bluetooth permissions are also required for communication.
(8) Floating window permission (Android version): When the user binds a camera in Leelen Home, it is used to display the camera’s real-time image in the floating window.
(9) Photo album permissions (Android, iOS versions): used to read and write photos and videos on the device in functions such as QR code scanning.
1.3 You are fully aware that we do not need to obtain your consent to collect and use personal information in the following circumstances:
(1) Relevant to the personal information controller’s performance of obligations stipulated in laws and regulations.
(2) Directly related to national security and national defense security.
(3) Directly related to public security, public health, and major public interests.
(4) Directly related to criminal investigation, prosecution, trial and execution of judgment.
(5) To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the authorization and consent of the individual.
(6) The personal information involved is disclosed to the public by the personal information subject on his own initiative.
(7) Necessary to sign and perform a contract according to the requirements of the personal information subject.
(8) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
(9) Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures.
(10) The personal information controller is a news unit and it is necessary for it to carry out legal news reports.
(11) The controller of personal information is an academic research institution, and it is necessary to carry out statistical or academic research for the public interest, and when it provides externally the results of academic research or description, the personal information contained in the results will be de-identified. .
1.4 Situations in which we obtain your personal information from third parties
In the process of providing you with product features or services, we may obtain your personal information from third parties with your authorization.
In the smart scene (device intelligent linkage) function, with your authorization, we need to obtain the device name, device ID and device status of the smart device from your bound smart device to determine whether to trigger the smart scene (For example, when you set the sensor to light up when someone passes by). You can add, delete and edit the smart linkage rules you set under the "Smart Home-Scene" page.
When you use your email address to log in, we need to obtain the account information (avatar, nickname and other information prompted on the authorization page) that you authorize sharing from the third party, and after you agree to this privacy policy, we will share your third-party account with you. Leelen Home account binding allows you to directly log in and use our products and/or services through a third-party account . We will use your personal information in compliance with relevant laws and regulations after confirming the legality of the source of the personal information based on the agreement with the third party.
1.5 Non-personal information
We may also collect other information that cannot identify a specific individual (that is, information that is not personal information), such as statistical data generated when you use specific services, such as user operation behaviors (including clicks, page jumps, browsing time). The purpose of collecting this information is to improve the services we provide to you. The categories and amounts of information collected depend on how you use our products and/or services. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products and services are of most interest to them. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we combine non-personal information with personal information, such information will be treated as personal information during the period of combination.
2. How we use cookies and similar technologies
Leelen Home and third-party service providers use technologies such as cookies, tags, and scripts to analyze trends, administer the site, track users' site activities, and collect statistical information about the user base as a whole . We will receive individual or aggregated analysis reports collected through the above technologies. These technologies help us better understand your behavior, allow us to understand which parts of our website users visit, and measure and improve the effectiveness of advertising and web searches. We treat information collected through cookies and other technologies as non-personal information. However, if local law considers Internet Protocol (IP) addresses or similar identifiers to be personal information, we also treat such identifiers as personal information.
Log Files: Like most websites, we collect certain information and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not correlate automatically collected log data with other information we collect.
Advertising: We work with third-party service providers to display advertising on our website or to manage our advertising on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on their websites or other websites to provide you with advertising based on your browsing activities and interests. We will obtain your prior explicit consent before providing advertising services to you.
Mobile Analytics: In certain mobile applications, we use mobile analytics software to better understand how our mobile software functions on your phone. This software may log information such as how often you use the application, events that occur within the application, cumulative usage, performance data and the location of application crashes. We will not link the information stored within the analytics software to any personal information you submit in the mobile application.
Local Storage - HTML5/Flash: We use Local Storage Objects (LSO), such as HTML5 or Flash, to store content and preferences. Based on your web browsing behavior, third parties we work with to provide certain features or serve ads on the site may also collect and store relevant information through HTML5 or Flash cookies. Various browsers provide their own management tools for deleting HTML5 local storage objects. To manage Flash cookies, please visit this link .
3. Retention Policy
We retain personal information for as long as necessary for the purposes for which the information was collected as described in this Privacy Policy, or to comply with applicable relevant legal requirements. After the purpose of collection is completed, or after we confirm your deletion or cancellation request, or after we terminate the operation of the corresponding products or services, we will stop retaining it and delete or anonymize it. If it is for public interest, scientific, historical research or statistical purposes, we will continue to retain relevant data based on applicable law, even if further data processing is not related to the original purpose of collection. In addition, under the following circumstances, we need to retain your personal information in accordance with relevant laws and regulations:
According to the "E-Commerce Law of the People's Republic of China", your product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction.
4. Your rights
4.1 Control settings
We recognize that everyone's privacy concerns vary. Therefore, we have provided some examples of the various ways Leelen Home offers you choices to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings:
Click "My - Personal Homepage" in the Leelen Home app to modify your personal information, including nickname, avatar, etc.
Turn on or off the device intelligent linkage scene.
Log in or out of your Leelen Home account.
4.2 Your rights regarding your personal information
In accordance with the laws and regulations of the country or region that apply to you, you have the right to request access, correction, and deletion of any personal information we hold about you (hereinafter referred to as a request).
Most laws require that requests made by personal information subjects should comply with specific requirements. This privacy policy requires that your request should comply with the following circumstances:
Through our dedicated request channels, and to protect the security of your information, your request should be in writing (unless local law specifically recognizes oral requests).
Provide sufficient information so that we can verify your identity and ensure that the requester is the subject of the requested information or a legally authorized person.
Once we have sufficient information to confirm that we can process your request, we will respond to your request within the time required by applicable data protection laws. in particular:
Based on your request and applicable legal provisions, we can provide you with a record of the personal information we have collected and processed for free. If you make other requests for relevant information, we may provide you with a record of the personal information we have collected and processed based on relevant applicable laws and the actual situation. Charge you a reasonable fee for administrative costs.
If you believe that any information we hold about you is incorrect or incomplete, you can request that the personal information be corrected or completed for the purposes for which it is used.
Depending on the laws and regulations that apply to you, you may have the right to request that we delete your personal data. We will evaluate your deletion request and, if the corresponding requirements are met, we will take appropriate steps, including technical means, to process it. When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. We will securely store your personal information and isolate it from any further processing. Until the backup can be purged or made anonymous. For example, according to the "E-Commerce Law of the People's Republic of China", your product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction.
We reserve the right to refuse to process frivolous/obsessively repetitive requests, requests that harm the privacy rights of others, requests that are extremely unrealistic, require disproportionate technical effort, requests that are not required to be granted under local law, information that has already been made public, and confidentiality. Information given under conditions. We may also refuse a request to delete data or to access data if we believe that aspects of it may prevent us from legitimately using the data for the anti-fraud and security purposes set out above.
4.3 Cancel service or account
If you want to cancel your Leelen Home account, you can cancel your account through "My-Account and Security-Cancel Account". Since canceling your Leelen Home account will prevent you from using Leelen products and services, please read the "Leelen Account Deletion Policy " carefully and operate with caution.
5. How your personal information is transferred globally
Leelen processes and backs up personal information through its global operations and control facilities. Currently, Leelen has data centers in China and Singapore. Your information may be transferred to these data centers for the purposes described in this Privacy Policy and in accordance with applicable law.
We may also transfer your personal information to third-party service providers and business partners, so your information may also be transferred to other countries or regions. The jurisdictions in which these global facilities are located may not protect personal information to the same standards as the jurisdiction in which you are located, and there may be different risks under different data protection laws. However, this does not change our commitment to adhering to this Privacy Policy and protecting your personal information.
In particular,
The personal information we collect and generate during our operations in mainland China will be stored in data centers in mainland China, unless cross-border transmission is permitted in accordance with applicable laws.
The personal information collected and generated in our operations in Southeast Asian countries is processed and stored in data centers in Singapore, except for cross-border transfers permitted in accordance with relevant Singapore laws.
If we need to transfer personal information outside your jurisdiction, whether to our affiliates or third-party service providers, we will comply with the relevant applicable laws. We ensure that all such transfers comply with applicable local data protection laws by implementing uniform security safeguards.
6. Sharing your personal information with third-party service providers
Some of the services in this business are provided by third-party service providers, for which we need to provide some of your personal information to the third-party service providers. If we share your personal information with a third party, we will use encryption and other means to ensure the security of your information. For companies and organizations with which we share personal information, we will conduct a reasonable review of their data security environment and sign strict data processing agreements with them, requiring third parties to take adequate protective measures for your information and strictly abide by relevant laws and regulations. and regulatory requirements.
7. How to update this policy
We will regularly review our privacy policy based on business and technology changes, and we may update this privacy policy. If we make material changes to this Privacy Policy, we will notify you via an in-app pop-up on your mobile device so that you can understand what information we collect and how we use it. Such privacy policy changes will apply beginning on the effective date specified in the notice or website. We recommend that you regularly review this page for the latest information on our privacy practices. Your continued use of the Products and Services on the Website, mobile phone and/or any other device will be deemed acceptance of the updated Privacy Policy. When we collect more personal information from you or we use or disclose your personal information for new purposes, we will obtain your consent again.
8. Contact us
We have set up a dedicated department for personal information protection. If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us and we will respond as soon as possible. For your rights requests, problem consultations, etc. related to personal information, we have a professional team to solve your problems. If your question involves a major matter, we may ask you to provide more information. If you are not satisfied with the response you receive, you can refer your complaint to the relevant supervisory authority in your jurisdiction. If you consult us, we will provide information on relevant complaint channels that may be applicable based on your actual situation.
Contact address:
No.780, Tieshan Road, Guankou Town, Jimei District, Xiamen City, Fujian, P. R.China